Have question, feedback, or need help with your order? We´re here for you. Fill out the form below or email us at merrenci@gmail.com or pure.afyaa@gmail.com

Orders are shipped using PostNL and DHL, depending on the size and destination of the package. A Track & Trace number will be provided by one of these carriers once your order has been dispatched, allowing you to follow your shippment until delivery. 

• Delivery within the Netherlands : Orders are typically delivered within 1~2 bussiness days after dispatch 
• Delivery to Belguim: Orders usually arrive within 3~5 business days after dispatch 

Holiday Shipping Notice:

Please note that no orders are processed, shipped, or delivered on Dutch public holidays. This may effect delivery times around these dates. For the full list of holidays, please refer to PostNL´s official calendar.

To avoid delays during these times, especially around December, we recommend placing your orders early. 

If you wish to return or exchange an item, please contact us within 14 days of receiving your order by emailing:

• merrenci@mail.com
• pure.ayaa@gmail.com 

After your return request is approved, please send the item (s) back within 14 days to: 

Return Address:

Kreek 32

8212 XB Lelystad

Netherlands 

All returned items must be unused, in their original condition and packaging. Once we receive and inspect the return, we will issue a refund (excluding original shipping costs) within 14 days. 

Return shipping costs are the responsibility of the customer.

At PURE AFYA and MERRENCI, our mission is simple, to offer clean, chemical free skincare, organic oils and sustainable clothing that makes a difference. 

we created these two brands with a shared purpose, to bring natural wellness and consciouse fashion togather. Pure Afya is dedicated to natural health and skincare through 100% organic oils and handmade skincare products, free from chemicals. Merrenci, on the other hand, stands for ethical, eco friendly clothing that supports powerful cause, especially the fight for justice and freedom in Palestine.

Our values are rooted in purity, purpose, and people. Every product we create is a reflection of what we believe, that what you put on your body and what you choose to wear should be both good for you and good for the world.